What are the benefits of using SiamPay e-Commerce payment services?
Who can apply for SiamPay e-Commerce payment services?
We accept applications from any businesses, organizations and charitable bodies that are registered in Thailand
My company is not a corporation. May I still join?
Yes, we serve sole proprietors and partnerships as well as registered non-profit-making organizations. Other business set-ups are also welcome as long as they have the proper business registrations or Evidence of website is registered with the Department of Business Development ,The Ministry of Commerce of Thailand.
My company operates more than one e-commerce site. Do I have to apply for multiple merchant accounts?
Yes, each website can only use ONE SiamPay e-Commerce payment service merchant account. Merchants should apply for a different account for each of the sites they operate.
What should I do to become a SiamPay e-Commerce merchant?
You may call our Sales Hotline at (+66) 2 642 3272, or email us at [email protected] for enquiries.
What documents are required in order to apply for your payment acceptance services?
Applicants of our services should submit the completed Application Form together with documents (if applicable) including but not limited to:
How long does it take to have my service application approved?
For standard plan will take about 2 weeks for approval.
For premier plan will take about 3-4 weeks for approval.
How long does it take to implement your services?
Normally, it takes about 2-5 working days to complete the implementation, given that the merchant's website meets our technical requirements. The extent of work largely depends on the complexity of your online application.
What are the e-commerce payment acceptance services provided by SiamPay ?
What kind of payment methods can SiamPay e-commerce merchants accept?
SiamPay merchants may accept worldwide credit cards (Visa, MasterCard, American Express, and JCB), China Payments with China UnionPay, AliPay and WeChat Pay, and Local Debit Payment : Internet Bank with Siam Commercial Bank, Bank of Ayudhya, KrungThai Bank, UOB, TMB Bank and Bangkok Bank and Bill Payment with Bangkok Bank, KrungThai Bank, TMB Bank and Kasikorn Bank
In what currency does SiamPay settle payments received by merchants?
Currently, SiamPay e-commerce merchants can accept payments in AUD, BND, CNY, EUR, HKD, IDR, JPY, KRW, MOP, MYR, NZD, PHP, THB, GBP, USD and many more, and range of currencies of Asian countries. Holders of overseas credit cards may also shop at the site, and we settle the transactions in merchant registered currency. The issuing banks of such credit cards convert the payments into their respective currencies and charge the cardholders with such amounts.
Does SiamPay provide a recurrent billing service?
Yes, "SiamPay SchedulePay" is our recurrent billing service. Please contact us for more detailed information.
Do I need to have a web site before we can apply for your services?
Yes, you need a running website to use our services. If you don’t have a website, we offer website development services or your company can develop it independently.
Can I become your merchant without a web site?
All SiamPay e-Commerce merchants must have their own web sites or Facebook page. If you don't have a web site or Facebook page but would like to accept payments online from a non-ecommerce source, you may sign up as our offline merchants.
Do I have to install a shopping cart in my web site?
We strongly recommend that, in order to operate e-commerce activities, web sites should have online catalogues that front their payment facilitates, which are known as shopping carts. Our payment services require possession of a shopping cart on the merchant side. (Please refer to our Technical FAQ session for other shopping cart related questions.). And, we are also pleased to offer our easy-to-setup and cost-effective shopping cart service to address your needs.
Would SiamPay e-Commerce payment acceptance services affect the speed of my web site?
No. There are many factors that could affect the speed of a web site, like the power of the host server, quantity and size of images in the website, search methods and so on.
Does SiamPay support the e-commerce software my web site is using?
Our payment services are independent of the e-commerce software you are using. For merchants who are using MIVA Merchant or OS Commerce, Zen-Cart, Magento, and Joomla VirtueMart (Click here for shopping cart modules). SiamPay provides API or scripts for merchant to connect and integrate to our payment service platform. Merchants are also free to develop their own API to integrate with AsiaPay’s payment service platforms.
How does my web site feed the information from our shopping cart to your payment page, and vice versa?
When a customer places an order at SiamPay merchant's web site and selects the payment method, the customer will be redirected to our secure payment page for payment processing. All necessary parameters (i.e. transaction amount, order reference number, customer name) will be carried forward to the secure payment page at the same time. When the payment is processed, the results (either successful or failed) will be shown to the customer in another web page. Such information will also be fed to the designated web page of the merchant for more sophisticated post-payment processing
How secure is SiamPay ?
Click here to see how you obtain maximum protection in using our payment services, along our 3-D security protection supported by our allied banks.
Is there any need for my web site to arrange secure server facilities?
We do not require merchants to install secure server facilities as long as the information passed from merchants to us does NOT contain sensitive information (in fact, customers have to enter information such as credit card number, only in our secure payment page). Meanwhile, merchants are suggested to enhance security levels of their web sites to provide maximum protection to their customers.
Does SiamPay use encryption for the server and database?
All sensitive information in our database is encrypted and protected behind a firewall system. At the browser level, TLS encryption is used.
I'm concerned with the issue of online fraud. What should I do to minimize it?
Fraudulent behavior online takes various forms from stolen card to system hacking. As an experienced payment service operator, we would like to suggest the following actions to minimize fraud.
How much is SiamPay 's service cost for accepting e-Commerce payments?
There is an annual, set-up charge, a transaction commission based on the payments received and a chargeback handling fee, but no other hidden charges. For details, please contact us at Tel : (+662) 642 3272 Fax : (+662) 642 3279
Do I have to pay any charges to other parties besides SiamPay ?
For SiamPay e-Commerce plan merchants, there is no additional fee charged by any party other than SiamPay . For SiamPay Premier Plan merchants, the selected bank may levy its charges to the merchant and we add 0.xx% as transaction fees.
Would you deduct any charges from received payments of merchants?
We do not deduct setup fees and annual fees or marketing expenses from received payments of merchants. Such charges are billed to merchants separately. On the other hand, transaction commission, refund and chargebacks (if any) will be deducted from received payments before reimbursement.
What is a rolling reserve for Debit payments?
Instead of requesting an upfront deposit, we may impose a rolling reserve on a case-by-case basis. The purpose of which is to prepare and maintain a sum for contingent refund requests. The rolling reserve is usually a percentage of monthly transactions (which ranges from 10% to 40%), which will be released to merchant after a short period of time (usually 60 days).
How long does it take for a payment to be processed, and what happens after the processing is complete?
Normally, it takes only a few seconds for a transaction to be processed. However, there are some cases wherein it takes time depending on the complexity of the issue i.e. a suspected fraudulent transaction. After the payment is processed, a summary of the payment is sent to the customer upon confirmation.
How can a merchant check the status of the payments?
SiamPay merchants may log into SiamPay Merchant Administration site anytime, and access various online reporting tools to track the credit card payment transactions and even download the report for accounting purpose.
Does the payment result that SiamPay shows to the customer and the merchant also includes information about items purchased by the customer?
In general, we do not handle information other than the parameters necessary for transaction processing. Parameters such as items purchased, model numbers, quantities, shipment addresses and so on, do not fall into this category. Basically merchants may refer to shopping carts for such information. Meanwhile, bundled services will be available to meet specific business needs.
What will the customers see on the monthly bank / credit card statements after purchasing from a merchant?
The name of the merchant will appear on the credit card statement.
What is PayCash?
PayCash is a cash payment service that enables you to safely shop online and conveniently pay for products and services with cash. You can make a cash payment at any bank or non-bank partners.
Is PayCash a secure payment method for me?
Because you are paying in cash, you are not subjected to the risks of fraud and theft that are associated with credit and debit card payments.
How does a merchant handles a refund to a customer? What are the charges?
The availability of refund service depends on the service plan.
In any case, we monitor refund activities of our merchants very closely. We are particularly concerned with excessive refunds since it may mean a low satisfactory service level (like late delivery or stock shortage).
When and how does SiamPay reimburse received payments to a merchant?
Merchants may receive payments by auto-credit by the acquiring bank. Normally SiamPay e-Commerce merchants receive payments (less transaction commission) every 1,16 of month auto-credit rolling in.
What is Verified by VISA, Mastercard SecureCode, American Express SafeKey and J/Secure ?
These are security features instituted by Visa International, MasterCard International, American Express International, and JCB International to protect online and mobile purchases. It enhances the existing credit card security protocols with an additional personal password to be used to authenticate a genuine cardholder purchasing online. When a credit cardholder shops online, he/she will be required to enter the password in the same way as entering a PIN at an ATM. That means only the cardholder can use that card. For details, please visit Visa International, VISA International web site.
Is it compulsory for online and wireless merchants to join VISA, Mastercard SecureCode, American Express SafeKey and J/Secure ?
We strongly recommend for our merchants to implement 3-D Secure offered by Visa, MasterCard, AMEX, and JCB. Aside from the added security layer, merchants can avail of this service free of charge.
What are the protection benefits of using Verified by Visa, MasterCard SecureCode, American Express SafeKey®, and JCB J/Secure?
Is there an extra charge for a merchant to implement the 3-D Secure platform?
For those merchants who join SiamPay eCommerce Standard plan, these features will be bundled without additional charge. For SiamPay eCommerce Premier plan, merchants have to arrange a license from the acquiring bank.
How does Verified by VISA, Mastercard SecureCode, American Express SafeKey and J/Secure work?
Please refer to VISA International for details. The location is: http://www.visa-asia.com/verified/index.shtml
Does a merchant need to modify the web site to use these security features?
For those merchants who join SiamPay eCommerce Standard plan, there is no need for them to modify their web site. For SiamPay eCommerce Premier plan, the merchants need to install a license which is provided by the acquiring bank.
How does the merchant know that a transaction has passed Verified by VISA, Mastercard SecureCode, American Express SafeKey and J/Secure?
The result of the transaction can be seen in the SiamPay Merchant Administration site. The payer authentication (Payer Auth) column in your transaction detail report of the transactions will be shown as "T", which means "True".
What is a payment gateway?
A payment gateway is a software program that is embedded into a merchant's web site for transmitting transaction data to the credit card acquirer, payment service provider or bank for authorization and settlement purposes.
What is a shopping cart?
A shopping cart is a program installed in your website that enables your customers to view and buy products online. Its flow resembles shopping at a supermarket in which a shopper places products from a shelf into a basket, and then proceeds to checkout to pay for the items purchased.
What is a chargeback?
A chargeback is the forced reversal of a transaction by the credit card issuing bank. Chargebacks take place when we receive notification from our partner bank that the cardholder's card issuing bank has received a dispute notice from the cardholder, whose card had been charged by our merchants. In certain cases, defense is possible (e.g. order denial while delivery is completed indeed) given merchants are able to provide adequate evidence. In cases of fraudulent card usage, a chargeback is made immediately. Please note that excessive chargebacks may result in service terms revision, service suspension or even termination.
What is Verified by Visa, MasterCard SecureCode, American Express SafeKey®, and JCB J/Secure?
These are security features instituted by Visa International, MasterCard International, American Express International, and JCB International to protect online and mobile purchasing. It enhances the existing credit card with an additional personal password to be used to authenticate a genuine cardholder purchasing online. When a credit cardholder of these shops online, he/she will be required to enter the password in the same way as entering a PIN at an ATM. That means only the cardholder can use that card. For details, please visit Visa International, VISA International web site.
How can I obtain technical support from SiamPay on my merchant account?
Please email us at [email protected]
How can I change the registered information (e.g. contact person, company address)?
Please email us at [email protected]